Information and Advice Review – Resident Survey

Overview

Slough Borough Council is reviewing its Information and Advice (I&A) services to better understand how residents access support, identify any gaps, and improve how services work together.

Information and advice services include support on issues such as housing, benefits, debt, health and wellbeing, and employment. These services are provided by the council and voluntary and community organisations.

This survey focuses on services for adults. It does not include services specifically related to children, education or family support.

We want to:

• Understand your experience of looking for and using support
• Understand how you would prefer to access support in the future
• Identify any gaps or barriers

Your feedback will help improve services and ensure people can access the right support at the right time. All responses are confidential.

Why your views matter

Slough Borough Council is reviewing how residents access information and advice services.

We want to understand what is working well and where improvements are needed, so people can access the right support at the right time.

Your feedback will help shape future services and improve how residents find and receive support.

This survey should take around 5–10 minutes to complete.

All responses are confidential and used for analysis purposes only.

Closing date: 2 June 2026

Data protection

This questionnaire and the information we collect will be used for the purposes of evidence-based decision making on information and advice services. We are committed to the principles of the Data Protection Act 2018 and UK General Data Protection Regulations. By continuing to complete this questionnaire and submitting your responses, you are consenting to us processing this data.

This will be used to make decisions in a public forum, and the results will be published online, and anonymous data may be accessed by third parties to validate the results of the survey.

We will only retain the data collected for as long as is necessary and, after the period determined by our Data Protection Officer, this data will be destroyed in accordance with our IT and Information Security Procedures.

Please refer to our data privacy notice for further details on how we protect your privacy.

If you have any concerns or questions about how we look after your personal information, please email DataProtectionOfficer@slough.gov.uk