Information and Advice Review – Voluntary and Community Sector Survey

Overview

Slough Borough Council is looking to understand resident experiances of Information and Advice services across the borough.

This survey is aimed at voluntary and community sector organisations to understand how residents currently access support, the challenges they face, and how services work together across the system.

We recognise the vital role that VCS organisations play in supporting residents, and your insight will be key to shaping a more joined-up and accessible approach to information and advice in Slough.

The findings from this survey will help identify gaps, improve referral pathways, and support the development of more coordinated services.

This survey should take approximately 10 minutes to complete.

All responses will be treated confidentially and used for analysis purposes only.

Closing date: 2nd June 2026

Why your views matter

• Understand how residents access information and advice through VCS organisations
• Identify barriers and challenges faced by residents
• Explore how services currently work together
• Improve referral pathways and coordination across the system

Data protection

This questionnaire and the information we collect will be used for the purposes of evidence-based decision making on information and advice services.

We are committed to the principles of the Data Protection Act 2018 and UK General Data Protection Regulations. By continuing to complete this questionnaire and submitting your responses, you are consenting to us processing this data.

This will be used to make decisions in a public forum, and the results will be published online, and anonymous data may be accessed by third parties to validate the results of the survey.

We will only retain the data collected for as long as is necessary and, after the period determined by our Data Protection Officer, this data will be destroyed in accordance with our IT and Information Security Procedures.

Please refer to our data privacy notice for further details on how we protect your privacy.

If you have any concerns or questions about how we look after your personal information, please email Data ProtectionOfficer@slough.gov.uk