Corporate Complaints and Remedies and Compensation policies survey

Feedback updated 1 Sep 2026

We asked

A survey was run from 5-17 May to gather feedback on the draft Corporate complaints policy and the draft Remedies and compensation policy.

You said

Responses were analysed and views taken into consideration.

We did

The Corporate complaints policy was taken to cabinet on 20 July 2026 alongside the Annual Report on Local Government and Social Care Ombudsman complaints and was approved.

The Remedies and compensation policy was renamed Housing financial remedies policy and was also taken to cabinet on 20 July as alongside the Annual Housing Complaints Performance and Service Improvement Report 2025-26 and Housing Ombudsman Complaint Handling Code Self Assessment 

Closed 17 May 2026

Opened 5 May 2026

Contact

Corporate.Complaints@slough.gov.uk

Overview

We are updating the Council’s

to improve how we respond to residents and learn from feedback.

Your feedback will help ensure the policies are clear, fair, and effective.

Data protection 

This questionnaire and the information we collect will be used for the purposes of evidence-based decision making on the Corporate Complaints, and Remedies and Compensations policies. We are committed to the principles of the Data Protection Act 2018 and UK General Data Protection Regulations. By continuing to complete this questionnaire and submitting your responses, you are consenting to us processing this data. 

This will be used to make decisions in a public forum, and the results will be published online, and anonymous data may be accessed by third parties to validate the results of the survey. 

We will only retain the data collected for as long as is necessary and, after the period determined by our Data Protection Officer, this data will be destroyed in accordance with our IT and Information Security Procedures. 

Please refer to our data privacy notice for further details on how we protect your privacy. 

If you have any concerns or questions about how we look after your personal information, please email DataProtectionOfficer@slough.gov.uk

Audiences

  • Anyone from any background

Interests

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