Housing Services Complaints Policy Consultation

Overview

We’re currently reviewing and updating our Housing Services Complaints Policy to ensure it sits in line with the Housing Ombudsman Code of Conduct. 

The aim is to make sure that our complaints process works for you, as our tenants and leaseholders.

Your feedback is really valued, as it will help us make sure that the complaints process is fair, clear and works well for everyone.

We really appreciate you taking the time to share your thoughts, your views are important to us.

Please review the Draft Housing Services Complaints Policy here before completing the survey.

Data Protection

This questionnaire and the information we collect will be used for the purposes of evidence-based decision making on Slough Borough Council’s Housing Services Complaints Policy. We are committed to the principles of the Data Protection Act 2018 and UK General Data Protection Regulations. By continuing to complete this questionnaire and submitting your responses, you are consenting to us processing this data.

This will be used to make decisions in a public forum and the results will be published online and anonymous data may be accessed by third parties to validate the results of the survey.

We will only retain the data collected for as long as is necessary and, after the period determined by our Data Protection Officer, this data will be destroyed in accordance with our IT and Information Security Procedures.

Please refer to our data privacy notice at https://www.slough.gov.uk/data-protection-foi/privacy-notices for further details on how we protect your privacy.

If you have any concerns or questions about how we look after your personal information, please email DataProtectionOfficer@slough.gov.uk