Housing Services Complaints Policy Consultation

Page 1 of 5

Closes 1 Aug 2025

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Introduction

1. Are you a Tenant or Leaseholder of Slough Borough Council?

(Required) Yes No Renting from Leaseholder Other (please specify below)

Other

2. Have you ever made a complaint to the Organisation?

(Required) Yes No

If yes, briefly describe your experience

3. How easy do you find it to understand the revised complaints policy?

(Required) Very easy Somewhat easy Neutral Somewhat difficult Very difficult

4. Do you feel that the complaints process is accessible to everyone, including those with disabilities, language or digital barriers?

(Required) Yes No

Please explain your answer or suggest improvements

5. How satisfied are you with the clarity of steps involved in making a complaint?

(Required) Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied

6. Do you feel our complaints policy treats people fairly?

(Required) Yes No Not sure

7. What improvements, if any, would you suggest for our complaints policy?

7. What improvements, if any, would you suggest for our complaints policy? (Required)

8. Is there anything in the policy that you feel is missing or should be included?

8. Is there anything in the policy that you feel is missing or should be included? (Required)

9. How would you prefer to make a complaint?

(Required) Online form Email Phone Letter

Other (please specify)

10. Is there anything else you would like to tell us?

Is there anything else you would like to tell us?

11. Please provide your postcode

Postcode (Required)

12. Would you like to be a part of our reader’s group that reviews and gives feedback on draft policies? If yes, please provide your contact details

(Required) Yes No

Name

Email address

Citizen Space from Delib