Corporate Complaints and Remedies and Compensation policies survey

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Closes 17 May 2026

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Corporate complaints policy

Before you answer these questions please read the Corporate complaints policy and then comment below.

1. How clear or unclear is the updated Corporate Complaints policy?
2. If you found any of the policy unclear, what was not clear?
3. How clear or unclear was it how residents can make a complaint?
4. If you weren't sure how to make a complaint - what wasn't clear?
5. How did you find the stages of the Corporate Complaints process?
6. What do you think of the proposed Corporate Complaints response times?
7. Is the Corporate Complaints policy accessible for all residents (including vulnerable groups)?
8. If the policy is inaccessible for some residents, what would make it more accessible?
9. Does the Corporate Complaints policy support learning from complaints to improve services?
10. Overall, how do you find the updated Corporate Complaint policy?